This 3-day/24-hour course is designed for Law Enforcement and Public Safety Telecommunications Personnel.
Training is accredited through the NMLEA.
Training is accredited through the NMLEA.
Course Focus:
Students learn critical aspects and demands for being a CTO through the development of necessary knowledge, skills, and abilities in a Field Training and Evaluation Program to successfully train new hire and lateral telecommunicators.
Training follows National Standards for CTO including the San Jose Model.
Training follows National Standards for CTO including the San Jose Model.
Course Topics Include:
Introduction to Field Training & Evaluation Programs
DOR & Evaluation Process
Coaching & Feedback Strategies
Principles of Adult Learning in a CTO Program
Training Methods & Strategies
Leadership & Motivation Principles
Legal, Liability and Ethical Implications
Students participate in open discussion, practical exercises, and are required to evaluate and document a trainee's behavior and performance on several DORs throughout the class and pass a written exam to receive a certificate of completion.
