This Half-day/4-hour course is designed for Public Safety 911 Telecommunicators, Supervisors, and Management staff.
Training is accredited through the NMLEA.
Course Focus:
To recognize the 911 and telecommunications role and understanding of officer safety and survival concepts and practices when taking and dispatching calls and communicating with field officers.
Course Topics Include:
Concepts of Officer Safety & Survival
Role Conflict and Missions
Understanding Officer Safety & Survival Tactics
Awareness Response Under Stress
Telecommunicator Mindset
Students engage in open discussion, case studies, and exercises throughout the class.
